Politique de remboursement
We want you to be satisfied with the quality of the products you order through Too Ambitious. If you are not satisfied with the quality of a product, please get in with us through our Contact Us form within 14 days of receiving the item and we will do everything we can to investigate and find a solution. During the process, you'll be required to share a picture of the issue or damage.
If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order as quickly as possible. We'd much rather fix any problems and send a replacement order to make sure you are happy with your orders.
If a replacement order is not feasible, or if you can't wait for a new order to arrive, please indicate that when you reach out to us and we'll give you a refund.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Defective or Damaged Products
If you receive defective or damaged orders that were not caused by the content provided by you, we will cover the costs of a new order. This includes:
Damage to the delivered products
Errors in the number or quantity of the delivered products
Lack of quality of the delivered products
Return Policy
We currently do not support returns or provide a return address because the products you order are made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. No return address.
Lost Orders
For packages lost in transit, please get in touch us within 14 days from the estimated delivery date. We'll be happy to send a replacement order on your behalf.
Returned to Sender
For orders that are returned to the sender, please place a new order (no later than 30 days from the estimated delivery date) and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order. This way, you will only pay again for the shipping of the order.
Orders may be returned to the sender for the following reasons:
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Wrong Address: If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
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Rejected by the Recipient: If your customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.
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Unclaimed: If your customer is not able to receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs).